cb9991's Privacy Policy —
Your information is safe with us

1. Types of Information Collected

We may collect the following types of information when you register an account and use services on cb9991:

1.1 Personal Identification Information

• Full name, date of birth, and gender
• Email address and contact details
• National ID card or passport information (for identity verification)
• Current address and residence details

1.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction date, time, and amount

1.3 Technical and Usage Information

• IP address, browser type and version
• Operating system and device information
• Cookies and session-related data
• Time spent on the site, pages visited, and types of gaming activity
• Referral source and landing page information

1.4 Communication Information

• Records of your conversations with our support team via live chat and email
• Details of complaints or requests

2. How Information Is Collected

cb9991 collects information in the following ways:

• Directly from you: Through completing registration forms, the identity verification process, deposit or withdrawal requests, and contacting the support team.
• Automatically: Technical information is collected automatically through cookies, web beacons, and similar technologies when you use our website.
• From third parties: Information may be received from identity verification services or payment gateway providers where necessary.

3. Purposes for Using Information

cb9991 uses collected personal information for the following legitimate purposes:

3.1 Account and Service Management

Information is used to create and maintain your account, verify your identity, and provide payment services. Financial information is essential for processing deposits and withdrawals through bKash, Nagad, or Rocket.

3.2 Security and Fraud Prevention

Information is used to ensure account security, detect unauthorized access, and prevent potentially fraudulent or deceptive activity. Your information is kept secure through SSL encryption and other security measures.

3.3 Responsible Gaming Program

Information is used to monitor your gaming behavior, identify potentially problematic patterns, and provide responsible gaming support. This is part of our commitment to protecting our users.

3.4 Customer Service and Communication

Information is used to respond to your requests and questions, provide technical support, and send important account-related notifications.

3.5 Service Improvement

Information is used to analyze the user experience, improve platform functionality, and add new features.

4. Sharing and Disclosure of Information

cb9991 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment providers: Information necessary to process financial transactions through bKash, Nagad, and Rocket is shared with the relevant service providers.
• Identity verification services: The minimum necessary information may be shared with trusted verification partners to complete the Know Your Customer (KYC) process.
• Legal obligations: Disclosure of information to competent authorities may be required in accordance with applicable laws in Bangladesh or court orders.
• Security reasons: Information may be shared with relevant authorities to help prevent fraud or investigate serious misconduct.
• Business transfers: In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets, however the new controlling entity will be bound to comply with the terms of this Policy.

When sharing information with third parties, we ensure that they comply with appropriate privacy and protection standards and use the information only for the specified purpose.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the cb9991 website. Cookies are small data files stored on your device that improve website functionality and personalize your experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website, such as maintaining login sessions, security verification, and payment processing. The site cannot function properly without them.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings, making your experience easier on future visits.

5.3 Analytics Cookies

These cookies are used to collect site usage statistics to help improve the quality of the service. They do not include any personally identifiable information.

You can control or refuse cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the site to not work properly.

6. Data Security Measures

cb9991 has implemented multi-layered security measures to ensure the safety of your personal information:

• SSL Encryption: All data transmission is secured using SSL (Secure Sockets Layer) encryption technology.
• Encrypted Storage: Sensitive information — particularly financial information — is stored using industry-standard encryption methods.
• Access Controls: Only authorized personnel may access personal information, and only as required for their specific role.
• Regular Audits: Regular security assessments are conducted to ensure the effectiveness of security measures.
• Two-Factor Authentication: Two-factor authentication is available to ensure an additional layer of security when accessing your account.

However, it is not possible to fully guarantee the security of data transmitted over the internet. We provide protection in accordance with the highest industry standards, but users also have a responsibility to keep their account password and login details secure.

7. Data Retention Period

cb9991 retains your personal information for as long as necessary. Specifically:

• Active accounts: All relevant information is retained while your account remains active.
• Closed accounts: Even after an account is closed, information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.
• Financial transaction records: Transaction records are retained for the period required to comply with financial regulations.

Once the need for retention has ended, cb9991 deletes or anonymizes the information using secure methods.

8. Your Rights

cb9991 respects your data protection rights. You have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccuracies in your personal information.
• Right to erasure: You may request deletion of your information in certain circumstances, however it may not be possible to delete all information due to legal obligations.
• Right to object to processing: You may object to your information being used for certain purposes.
• Data portability: In some cases, you may request to receive your information in a structured format.

To exercise these rights, please contact our support team via live chat or email. We will process your request within a reasonable time. Some information may need to be provided to confirm your identity.

9. Privacy of Minors

cb9991 is an adults-only platform. This service is for persons aged 21 or over only. We do not intentionally collect any information from minors. Age is verified during the registration process.

If we determine that a minor is using our service, we will immediately close that account and delete the associated information.

10. International Data Transfers

cb9991 primarily serves users in Bangladesh. In some cases, data processing or storage may take place on servers located in other countries. In such cases, we ensure that appropriate safeguards are maintained and that international data protection standards are followed.

11. Third-Party Links and Services

Our platform hosts content from various game providers — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, or Spribe. These providers may have their own privacy policies. cb9991 is not responsible for the privacy practices of third-party services.

Payment gateways — bKash, Nagad, and Rocket — are independent service providers and their own privacy policies apply.

12. Policy Changes

cb9991 reserves the right to update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email and update the "Last updated" date at the top of the Policy.

Continued use of the website after a revised Policy is published will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights relating to your information, please contact us:

We commit that cb9991 will always handle your personal information with the highest respect and continue to provide service as a secure, transparent, and trustworthy platform.