cb9991 Responsible Gaming — Safe and Aware Betting
Enjoy entertainment within your limits. cb9991 always places your safety and mental well-being first — because responsible gaming is the best gaming.
Our Protection Tools
Self-Exclusion
If you feel you are losing control over your betting, you can use the self-exclusion option to keep yourself away from the platform for a set period. From 7 days to permanent — the choice is entirely yours.
Deposit Limit
Set a limit on how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately and cannot be raised — it can only be lowered, and that happens instantly.
Time-Out Break
Take a temporary break lasting from 24 hours up to 6 weeks. During a time-out you will not be able to log in or place any bets — guaranteeing a fully protected break.
Loss Limit
Set a maximum amount you can lose within a given period. Once the limit is reached the system automatically stops accepting further bets, so you do not exceed your budget.
Session Time Limit
Set a time limit on how long you play in one sitting. When the set time is up, you will be automatically logged out of your account — a very effective way to build healthy playing habits.
24/7 Support
If you have any concerns about betting, our Bengali live chat support is available around the clock. Tell us what is going on — we are committed to finding a solution.
21+ Age Policy
cb9991 enforces a strict age limit for every user in Bangladesh. Only people aged 21 or above may use this platform. Age is verified at the time of account registration, and identity documents may be requested at any time.
To protect minors, we advise parents to keep their device accounts secured and out of reach of their children.
How does self-exclusion work?
Contact us via live chat or send a request to our support email. Our team will apply the exclusion to your account within 24 hours. During this time no bets will be accepted and marketing emails will also be stopped.
Can a deposit limit be changed?
Lowering a limit takes effect immediately. If you request to raise a limit, a 7-day "cooling off" period applies — this delay is intentional, so you have the opportunity to reconsider the decision.
Does the account reactivate automatically after a time-out?
No. Even after the time-out period ends, you will need to actively contact support and request that your account be reactivated. This ensures that you are returning to the platform consciously.
Warning Signs of a Betting Problem
If any of the signs below appear in your behaviour, they may be early indicators of betting addiction. It is important to act quickly.
Betting beyond your budget
Using money set aside for household expenses, debt repayments, or future savings to bet is a sign of a serious problem.
Betting more to recover losses
"Chasing losses" — placing larger bets after a loss in an attempt to recover what was lost — is an extremely dangerous pattern of behaviour.
Betting in secret from family or friends
Lying to loved ones about how much you bet or what the results were, or hiding this information, is a warning sign.
Anxiety, depression, and stress
Not being able to sleep due to worry about betting, being unable to concentrate at work, or experiencing problems in relationships.
Playing for much longer than planned
Starting with just "one round" and then continuing to play for hours on end without being able to stop.
Borrowing money to bet
Taking loans from friends, family, or financial institutions to fund betting is a sign of serious financial and psychological distress.
Healthy Betting Habits
Responsible gaming does not mean missing out on entertainment — it means enjoying it with awareness. Following the tips below will keep betting enjoyable at all times.
-
Set your budget before you start betting and do not exceed that limit under any circumstances.
-
See betting as entertainment, not as a source of income. Maintain the mindset that losses are acceptable.
-
Set a time limit for each daily session and use an alarm.
-
Avoid betting when you are angry, frustrated, or under stress.
-
Take regular breaks — step away from the screen for at least 15 minutes every hour.
-
Keep a personal record — how much you deposited, how much you won, how much you lost.
-
Do not let betting keep you away from spending time with family and friends or from other hobbies and activities.
-
Remember: every game is completely independent — previous results have no effect on the next one.
Take a Step Toward Help
If you feel that betting is affecting your life, take action today. Do not hesitate to reach out — it takes courage.
Contact Live Chat
Reach out to cb9991's 24/7 Bengali live chat support. Our trained team will help you activate protection tools on your account.
Send a Request by Email
Email [email protected] for self-exclusion or to set a deposit limit. We will process your request with complete confidentiality.
Seek Professional Help
Betting addiction is a treatable condition. Speak with your family and, if needed, consult a mental health professional. Seeking help is not a weakness — it is proof of courage.
cb9991's Commitment
cb9991 is more than a betting platform — we believe in the long-term well-being and safety of our users. The core pillars of our responsible gaming policy are:
Transparency
Complete information about game rules, odds, and statistics is provided — nothing is hidden.
Fair Play
All games are operated using verified random number generator (RNG) technology.
Data Protection
Your personal and financial information is kept secure using SSL encryption technology.
Community Responsibility
We believe that building a responsible betting culture is a shared responsibility between us and our users.
Responsible Gaming FAQ
Enjoy safely, within your limits
Enjoy entertainment at cb9991 responsibly. Browse our FAQ to learn more, or head directly to the Cricket, Slots, or Casino pages.